Shipping policy
Shipping Policy
At CloudySoles™, we strive to get your order to you as quickly and safely as possible. Please review our shipping policy below.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Time
Once your order is shipped, delivery typically takes 3-5 business days, depending on your location.
| Region | Estimated Delivery |
|---|---|
| Metro Cities | 3-4 business days |
| Other Cities/Towns | 4-5 business days |
| Remote/Rural Areas | 5-7 business days |
Please note: delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.
Shipping Charges
We offer free shipping on all orders across India — whether you choose prepaid or Cash on Delivery (COD).
Order Tracking
Once your order ships, you'll receive a tracking link via email. You can use this link to track your shipment in real time.
Delayed or Lost Shipments
If your order hasn't arrived within the estimated delivery window, please contact us at [support.cloudysoles@gmail.com] and we'll look into it right away.
Shipping Address Errors
Please double-check your shipping address at checkout. CloudySoles™ is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses provided by the customer. If you need to correct your address, contact us within a few hours of placing your order.
Areas We Ship To
We currently ship across India, including most PIN codes. Some remote locations may not be serviceable by our courier partners — you'll be notified at checkout if this is the case.
Questions?
For any shipping-related questions, reach out to us at [support.cloudysoles@gmail.com].
— we're happy to help!